COVID-19: Lead times are given in good faith but as we are currently working with a skeleton staff due to COVID-19 we have a maximum daily capacity. Should some large orders come in it may delay us slightly which may push your delivery back a day or so. This is just the reality of manufacturing products to order with a skeleton staff – thanks for your understanding and please be reassured we will get all orders out as quickly as possible.
All our trough lights are made to order based on your chosen specifications and as such cannot be returned or exchanged. They do however come with a warranty.
LED units come with a 5 year parts warranty.
Parts warranty covers: Casing, Lens, seal, ballasts/drivers, photocell, reflectors, lamp fixtures, LED strip.
All lights (and replacement parts) should be installed by a Qualified Electrician, in accordance with the Health and Safety at Work Act.
Trough light lengths stated are the length of the actual light-emitting lens area – there is then an end cap on each end adding an additional 35mm to each end, 70mm in total.
We use Bristish Standard connectors and terminals within our lighting units. Pulling the lighting unit out of the tube by its cable, or being subjected to sharp knocks, can cause wires to come loose from terminals. As part of the installation your Electrician should check all connections and terminals within the unit as per industry safety regulations.
The units are sent with bare cables and and as such the safety of the installation is the responsibility of the installer.
All measurements, colours, finishes, descriptions and relevant information provided, either on the website or given over the telephone, is given in good faith. The seller can hold no responsibility for goods not meeting customer’s exact requirements. The images on this website are provided to best match the goods we sell however may not display the exact product.
Colour swatches shown on the website are calibrated to show the best match of the actual products. Due to differences with how monitors and printers display colours the finished product could vary slightly from that shown on screen.
Delivery estimates and lead times are given in good faith but due to the nature of the business and manufacturing products made to order sometimes deliveries can get delayed slightly. We will do our best to get your order to you as soon as possible and notify you of any delays however orders may not be cancelled due to delayed delivery.
While we will make our best efforts to deliver the customer’s goods to the address provided, we cannot be held responsible for failure of the customer to take delivery due to local unforeseen circumstances.
If the customer has any issues with the goods supplied they must be reported either by telephone or email by within 24 hours.
Prices on the website are constantly updated to keep us competitive, however prices are subject to change and may not be displayed immediately on the website.
Every effort is made to ensure our descriptions and illustrations are clear and accurate. All colours and sizes are approximate. The reproduction of colours is as accurate as photographic and printing processes allow. Due to our policy of continual improvement some products may vary from those described. The company reserves the right to amend the specification, construction and/or design without prior notice.
We will provide the courier with your contact number but cannot guarantee a phonecall in advance.
To discuss, query or clarify any points please contact us.
Due to a policy of continued improvement RPI Ltd t/a SignLights.co.uk reserve the right to alter specifications and prices without prior notice.
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