Terms and Conditions of Supply
1. KEY INFORMATION
Please note the following key terms:
1.1. All of our lighting products are made to order. Once your order has been placed and production commenced, you will be unable to cancel or amend your order and you will not automatically be entitled to a refund except in specific circumstances.
1.2. We are unable to accept returns after your order has been placed except in specific circumstances. Please see Section 6 of these terms for more information about cancellation of orders and refunds.
1.3. Due to the logistics involved in transporting and delivering parcels up to 20ft in length, you will not receive a tracking code or a specified delivery time window for your order.
1.4. All sign lights come with a five year parts warranty. Please see Section 12 below for full information about our warranty. Please note that we do not offer a product warranty.
2. About us
2.1. Company details: signlights.co.uk is a website operated by, and a trading name of, RPI Ltd (company number 06615106) (we and us), which is a company registered in England and Wales. Our registered office and main trading address is at York Eco Business Centre, Amy Johnson Way, Clifton Moor, York, YO30 4AG.
2.2. Contacting us: You can contact us by email at info[at]signlights.co.uk. How to give us formal notice of any matter under the Contract is set out in clause 16.2.
3. Our contract with you
3.1. Our contract: These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract) which are made to order based on the customer’s specification. No other terms are implied by trade, custom, practice or course of dealing.
3.2. Entire agreement: The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
4. Placing an order and acceptance
4.1. Please follow the onscreen prompts on our website to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
4.2. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.
4.3. After you place an order, we will send an automatic email acknowledging that we have received it, at which point the Contract between you and us will come into existence and you will become bound by these Terms.
4.4. If we are unable to supply you with the Goods for any reason, we will inform you by email as soon as reasonably practicable and we will not process your order. We will refund you the full amount paid as soon as possible to the card on which you paid for the Goods.
5. Our Goods
5.1. The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. The colour of the Goods your order may vary slightly from those images.
5.2. Although we have made every effort to be as accurate as possible, because our Goods are made to order, all descriptions, sizes, weights, capacities, dimensions and measurements indicated on our website may be slightly different from the finished product.
5.3. The lengths of the lighting stated on our website relate only to the illuminating section. Our lighting is usually enclosed at each end by a cap measuring an additional 35mm each. It is your responsibility to ensure the measurements meet your requirements with the end caps included.
5.4. All powder coating used in the production of the Goods is based on an agreed RAL standard and code, for which the customer accepts all responsibility in respect of colour suitability and matching. You will not automatically be entitled to a refund if the colour does not meet your exact specification having agreed that colour following the relevant RAL code.
5.5. The packaging of your Goods may vary from that shown on images on our site.
5.6. Due to our policy of continual improvement, some products may vary from those described. The company reserves the right to amend the specification, construction and/or design without prior notice.
5.7. Note: owing to the different types of surfaces to which our products may be attached, we do not supply any wall or other surface fixings and these must be obtained separately according to your requirements. We strongly recommend that you discuss your requirements with your installer before receiving the goods or booking an installation.
5.8. Units supplied with an internal photocell will be subject to component sensor tolerances. This may be more evident if installing multiple units each with individual photocells. If this is unsatisfactory units should be ordered without a photocell and other control switching used, such as a single external photocell.
5.9. While we can provide single sections of lighting up to 19ft in length, we reserve the right in specific circumstances to send two or smaller sections which join together to make up the total length.
6. Cancellation / Return
6.1. Because our products are made to order and we commence production shortly after you place your order, you do not have an automatic entitlement to cancel or to receive a refund on your order. We will make all reasonable efforts to accommodate you if you contact us to cancel your order promptly, however if we have commenced production you will not automatically be entitled to a refund.
6.2. If you wish to cancel your order, you must complete a contact form which can be found on our website or by following this link: https://signlights.co.uk/contact/. You may also email us at info[at]signlights.co.uk. If you are emailing us, please include details of your order to help us to identify it.
6.3. Upon receipt of your cancellation, we will email you as soon as reasonably practicable to confirm we have received your cancellation and to advise whether we are able to offer a refund (see 6.1 above).
6.4. If you cancel your order or if you have a concern or issue with the Goods after they have been delivered, then you must contact us not less than 24 hours after the day on which the Goods have been delivered. This is because if the Goods have been damaged in transit, our couriers must be notified within 24 hours of the delivery time in order that we may recover from them the cost of any damaged Goods.
6.5. If we receive notification of cancellation later than 24 hours after delivery, you will not automatically be entitled to a refund and we may not automatically replace or repair any damaged goods without further charges being applicable.
6.6. If the reason for cancellation or contacting us is because of faulty or damaged Goods, you agree and accept that we will be given the opportunity to inspect and replace the Goods at no extra charge to you, before a refund will be offered by us. Note that we may require a qualified electrician to inspect the damage/defect before repairing or replacing the Goods.
6.7. If the Goods are faulty or mis-described and we are unable to replace the Goods in question, we will refund the price of the Goods and will refund you on the credit card or debit card used by you to pay for the Goods.
7. Delivery
7.1. We rely on third party couriers to deliver our Goods. Delivery estimates and lead times are given in good faith, but due to the nature our business and depending on the type of order you place, manufacturing products made to order sometimes causes deliveries to be delayed slightly. We regularly update our website to advise customers on estimated lead times for the manufacture and delivery of the Goods. Please see our Delivery and Lead Times on our website or by following this link: https://signlights.co.uk/delivery/. We will make every effort to deliver your order to you as soon as possible and notify you of any delays where possible, however we may not be able to notify you if the delay is less than one day later than the stated lead time.
7.2. When you place an order, you will be directed to our current lead times for production and delivery of the Goods. It is your responsibility to check you are happy with the current lead times and to ensure that the Goods have been delivered within those lead times. If you do not notify us that the Goods have not been delivered, we will be unable to take appropriate steps to rectify the situation and we will not be responsible for any delays or subsequent losses incurred as a result.
7.3. We will not accept liability for any costs incurred by a customer or associated parties as a result of a failed or delayed delivery. We will not automatically accept a cancellation of an order owing solely to a delay in delivery and you will not automatically be entitled to a refund. By proceeding with your order, you acknowledge that you have read and understand this clause 7 in relation to delivery and lead times.
7.4. Unless specific delivery arrangements have been made, all deliveries will be made via a commercial courier network who deliver during ‘business hours’. It is your responsibility to provide a delivery address which is available to accept deliveries during business hours. A specific time window will not be given.
7.5. We will provide our nominated courier with your contact telephone number, but we cannot guarantee a phone call in advance of delivery to advise of the estimated time of arrival.
7.6. While we will use our best efforts to deliver your Goods to the address provided, we will not be responsible for the failure of the customer to take delivery due to unforeseen circumstances or in their absence at the premises to which the Goods are being delivered.
7.7. Failure to take delivery of the goods will result in the goods being returned to us. Redelivery will be charged to the customer at cost.
7.8. Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.
7.9. Unless we receive a specific request in writing from the customer, we will instruct our courier not to deliver the Goods to any alternative or unattended outdoor location. Any requests from the customer to leave the Goods in an outdoor location or at an alternative address to that specified in the order are made entirely at the customer’s own risk and we accept no liability in the event that Goods are damaged or lost/stolen as a result of them having been left at the requested alternative location.
7.10. If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
7.11. Further to clause 6.4 above, your obligation to notify us within 24 hours of delivery time applies to circumstances where it appears that the Goods were damaged in transit, so we may take appropriate steps to notify the courier and seek appropriate recourse where relevant.
8. Installation
8.1. A copy of the installation instructions can be found at https://signlights.co.uk/installation-instructions/
8.2. We are not responsible for the installation of our Goods. All lights (and replacement parts) must be installed by a qualified electrician, in accordance with relevant Health and Safety legislation. We may ask for proof of professional installation in the event of a warranty claim.
8.3 All goods must be tested and declared as safe and working before beginning installation.
8.4. We use British Standard connectors and terminals within our lighting units. Pulling the lighting unit out of the tube by its cable, or being subjected to sharp knocks, can cause wires to come loose from terminals. As part of the installation your electrician should check all connections and terminals within the unit as per industry safety regulations.
8.5. We will not accept any liability, and you will not automatically be entitled to a refund or replacement Goods if:
a. the Goods are damaged during the installation process for any reason; or
b. you fail to use a qualified electrician to conduct the installation and the Goods fail.
9. No international delivery
9.1. We do not deliver to addresses outside the UK.
9.2. You may place an order for Goods from outside the UK, but this order must be for delivery to an address in the UK.
10. Price of goods and delivery charges
10.1. The prices of the Goods will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system.
10.2. Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
10.3. The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
10.4. The price of the Goods as stated on website includes delivery.
11. Payment
11.1. You can only pay for Goods using a debit card or credit card. We accept payment by Visa, Mastercard or American Express.
11.2. Payment for the Goods and all applicable delivery charges is in advance. We will charge your debit card or credit card when you place your order.
12. Our Warranty for the Goods
12.1. The Goods are intended for use only in the UK. We do not warrant that the Goods comply with any laws, regulations or standards outside the UK.
12.2. Our Goods are made to order based on your chosen specifications and, as such, may not be returned or exchanged on a like-for-like basis. However, we do provide a warranty on the following parts used in the production of our Goods:
• Casing
• Lenses
• Seals
• Drivers
• Photocell
• Reflectors
• Lamp fixtures
• LED strip.
12.3. We provide a warranty that on delivery and for a period of five years from delivery, the parts shall:
a. subject to clause 5, conform in all material respects with their description;
b. be free from material defects in design, material and workmanship;
c. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
d. be fit for any purpose held out by us.
12.4. Subject to clause 12.6, if:
a. you give us notice in writing within a reasonable time of discovery that one or more of the parts set out in clause 12.2 do not comply with the warranty set out in clause 12.3;
b. we are given a reasonable opportunity of examining the part(s),
we will, at our option, repair or replace the defective part(s), or refund the price of the defective part(s) in full.
12.5. This warranty does not include, and we do not accept any liability for, any cost incurred by you in identifying and/or diagnosing a breach of warranty, or for installation of the replacement part(s). This warranty covers the cost of the replacement part(s) only.
12.6. We will not be liable for breach of the warranty set out in clause 12.3 if:
a. you make any further use of the part(s) after giving notice to us under clause 12.4;
b. the defect arises as a result of us following any drawing, design or specification supplied by you;
c. you alter or repair the part(s) or Goods without our written consent;
d. the Goods or part(s) were not installed by a qualified electrician;
e. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
f. the Goods or part(s) differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
12.7. We will only be liable to you for the part(s)’ failure to comply with the warranty set out in clause 12.3 to the extent set out in this clause 12.
12.8. We only supply replacement parts in the event of a claim under our warranty. We do not supply or sell any parts separately.
12.9. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
12.10. These Terms also apply to any repaired or replacement part(s) supplied by us to you.
13. Our liability: your attention is particularly drawn to this clause
13.1. References to liability in this clause 13 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
13.2. Nothing in these Terms limits or excludes our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
c. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
d. any other liability that cannot be limited or excluded by law.
13.3. Subject to clause 13.2, we will under no circumstances be liable to you for:
a. any loss of profits, sales, business, or revenue;
b. loss of business opportunity;
c. loss of goodwill;
d. third party costs including electrician / installation charges;
e. any indirect or consequential loss.
13.4. Subject to clause 13.2, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed 100% of the price of the Goods or parts.
13.5. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
14. Termination
14.1. Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
a. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of you being notified in writing to do so;
b. you fail to pay any amount due under the Contract on the due date for payment;
c. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
d. your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
14.2. Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
14.3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
15. Events outside our control
15.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
15.2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
a. we will contact you as soon as reasonably possible to notify you; and
b. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.3. You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us following the procedure set out at clause 6.2. If you opt to cancel, we may require you to return any relevant Goods you have already received and we will refund the price you have paid.
16. Communications between us
16.1. When we refer to “in writing” in these Terms, this includes email.
16.2. Any notice or other communication given under or in connection with the Contract must be in writing and be delivered by post or email.
16.3. A notice or other communication is deemed to have been received:
a. if delivered by hand, at the time the notice is left at the proper address;
b. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
c. if sent by email, at 9.00 am the next working day after transmission.
16.4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
17. Assignment and transfer
17.1. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on our website if this happens.
17.2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
18. Variation
18.1. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
19. Waiver
19.1. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
20. Severance
20.1. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
21. Third party rights
21.1. The Contract is between you and us. No other person has any rights to enforce any of its terms.
22. Governing law and jurisdiction
22.1. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.
